Integral Maritime Agency
in Venezuela
Efficiency, Operational Control and 24/7 Support
We coordinate port calls, cargo and discharge operations, husbandry services, crew assistance, and maritime support for national and international shipowners, operators, and charterers.
TRUST
A port operation requires much more than a local agent
Each scale involves coordination between the ship, the terminal, authorities, suppliers, inspectors, and operational teams. SMO centralizes that communication to reduce uncertainty, anticipate incidents, and keep time, services, and costs under control.
24 / 7
Continuous operational attention
Local Control
Direct knowledge of ports, terminals and suppliers
Transparency
Operational and financial monitoring of each scale
Communication
Clear reports in English and Spanish
MAIN SERVICES
PRE ARRIVAL AND PLANNING
In oil and petrochemicals, this phase is critical because a mistake in documentation, installation, terminal compatibility, permits, or programming can generate significant costs due to waiting or delays.
Arrive, moor, anchor and unload
During the arrival of the ship, the agent coordinates communications between the ship, the port, the terminal, and maritime suppliers, as well as the coordination of docking, visits by authorities, the validation of documents, and support for the captain in local matters.
LOAD AND UNLOADING COORDINATION
For international customers, a strong agency turns what happens locally into clear, verifiable and timely reports so that the customer can manage exposure to delays, freight, demurrage or despatch.
HARNESSING AND SHIP SUPPORT SERVICES
These are the services intended for the ship and its crew, separate from the cargo. Coordination of supplies, spare parts, transfers, medical assistance, among others.
SECURITY, ENVIRONMENT AND COMPLIANCE
In the hydrocarbon and chemical sectors, the credibility of the agency depends on its discipline of safety and compliance.
PROTECTOR AGENCY (OPA)
• Review of the PDA and FDA submitted by the lead agents.
• Verification of the receipt of funds and payments to principals.
• Ship reports, cargo updates, documentation review, SOF and reports to ship owners.
• Assistance from the boarding agent upon arrival and departure.
SCALE CLOSURE AND FINANCIAL CONTROL
For our clients, the FDA’s speed, the transparency of the supporting documents, and the absence of surprise charges weigh just as much as the attention during the onboarding process.
Direct control over what really matters.
Less intermediaries. More speed, traceability and responsiveness.
HOW DO WE MANAGE A PORTING TOUCH?
Pre-arrival
ETA, documentation, terminal, permits and planning
Arrive and dock
Practicalities, tugboats, authorities and port coordination.
Operation
Loading/unloading, surveyors, supplies, crew and support.
Follow-up
Operational updates, SOF, incidents, and time control.
Departure and closure
Dispatch, ETD, documentation and final FDA report.
This section transforms something technically complex into something very easy to understand.
TRANSPARENCY FROM THE PDA TO THE FDA
PDA
Initial estimate
PORT CALL
Service and cost control
FDA
Documented final account
PDA
Initial estimate
PORT CALL
Service and cost control
FDA
Documented final account
OPERATIONAL INFORMATION PROTECTED. TRACEABLE PROCESSES
Operational security
Coordination under port procedures and applicable requirements.
Information protection
Controlled treatment of operational and commercial documentation.
Compliance
Documentary discipline and processes oriented to international clients. applicable.
Traceability
Event registration, communications, and documentation associated with each scale.
Local experience. International mindset.
Servicios Marítimos de Oriente, C.A. is a maritime agency specialized in the care and coordination of port operations in the Oriente region of Venezuela.
We work as a link between ships, shipowners, operators, terminals, authorities and local suppliers, providing agile, transparent and industry-driven management.
Do you have a ship scheduled to operate in Venezuela?
Please send us the information about your next stop and our team will prepare the operational coordination and the corresponding Proforma Disbursement Account.